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Assistance and predictive maintenance

Logofive's deep experience is a key factor supporting Customers not only during implementation but also in the after-sale phases.

Once the system's warranty period has expired, investing in a Logofive Service Agreement is a wise choice, providing top-priority emergency support from skilled professionals. With combined assistance and updating services, your systems will be kept up to date and operating reliably.

We support our customers on-site through dedicated service visits and remotely via internet tools and remote desktop applications. This ensures reduced system downtime and optimal plant performance.

To preserve business continuity, Logofive also prepares dedicated contingency plans that include the following procedures:

  • identification of the critical products and activities to maintain business continuity;
  • notification/with 12 months of advance notice the replacement of software components;
  • notification/with 24 months of advance notice the replacement of hardware equipment;
  • scheduling of on-site visits and remote assistance slots, to keep under control periodically the functionality of the systems
  • customized proposals to update, replace and get-on-stock hardware and software components, with the aim to reduce temporary interruptions and recover from damage.


Spare parts

Factory Automation devices break and downtime can seriously damage Customer in terms of productive inefficiencies.

Logofive spare parts dept. procures new and reconditioned parts to get industrial machines back-up and running at the best price.

Among others, following brands and products are managed:.
  • Servers and workstations: DELL and HP
  • HMI Panels: Siemens, Rockwell Automation, Schneider, Asem, and others
  • PLC Systems: Siemens, Rockwell/Allen-Bradley, GE, Schneider, Omron, Vipa
  • Inverters: Siemens, Rockwell Automation, Schneider, and others
  • Electrical components: Cema, Elfin, Finder, Omron, Phoenix, Rockwell, Siemens, Weber, Weidmuller

To minimise the risk of expected interruptions to automation systems, Logofive offers customised 'spare packs' to ensure operational continuity for at least 36 months from the installation.